The purpose of this Policy is to outline the various contact methods available for Customers to reach Delitech. Delitech's Business Hours are from 10:00 to 18:00, Mondays through Fridays, excluding Saturdays, Sundays, and public holidays. Customers can visit the office, call the office, or staff members on their work cell phones, or send an e-mail to info@delitech.co.za or staff members during Business Hours.
Capitalised terms used in this Policy will have the meanings assigned to them herein, unless otherwise specified. Any terms, including Capitalised terms, not explicitly defined within this Policy shall be interpreted in accordance with their commonly understood meaning within the context in which they are used. Unless the context indicates otherwise, (a) singular terms will include the plural and vice versa, (b) references to any gender will include all genders, and (c) references to persons will include both natural and legal persons. Headings and numbering are included for ease of reference only.
Contact Information
Office 10B, Ryneveld Lifestyle Centre
75 Van Ryneveld Ave
Pierre van Ryneveld
Gauteng
0157
Tel: 087 821 7101 (Mo-Fr 10am to 6pm) (excl. public holidays)
https://www.delitech.co.za
sales@delitech.co.za
Management team
management@delitech.co.za
Legal team
legal@delitech.co.za
Support team
support@delitech.co.za
https://rise.delitech.co.za
Business Hours
Mondays through Fridays from 10:00 and 18:00, excluding Saturdays, Sundays, and public holidays.
Office
Customers can visit our office during Business Hours. If our office is closed for any reason, please try one of the other contact methods.
Phone Calls
Customers can call our office during Business Hours.
Please note that we may not answer right away if we're busy with a customer. We kindly request that you refrain from calling repeatedly within a few minutes; please wait 15 minutes before trying again.
If you can't get hold of us, please try one of the other contact methods.
Customers can e-mail info@delitech.co.za during Business Hours. We will respond to your e-mail as soon as possible.
Contacting Staff using their Work Cell Phones – Calls and Text Messages (including WhatsApp)
Customers can call or send text messages to staff members using their work numbers during Business Hours.
Please note that the staff member may not answer right away if the staff member is busy with a customer. We kindly request that you refrain from calling repeatedly within a few minutes; please wait 15 minutes before trying again.
If the staff member is on leave, please try one of the other contact methods.
Contacting Staff using their Work E-mail Address
Customers can e-mail to staff members using their work e-mail addresses during Business Hours.
If the staff member is on leave, please try one of the other contact methods.
Please note: By law, we are not permitted to provide the personal contact details of staff members. As a matter of Policy, staff members are not required to respond to personal calls, e-mails, or messages, and staff members are not required to respond to calls, e-mails, or messages outside of Business Hours.
Support E-mail and Tickets
Customers can e-mail support@delitech.co.za or submit a ticket at https://rise.delitech.co.za.
Our support staff check for and respond to e-mail and tickets daily from 06:00 to 22:00, including public holidays, excluding Christmas and New Years' Day.
Social Media
Customers can post private messages to us on Facebook at https://www.facebook.com/delitechza/ and Twitter at https://www.twitter.com/delitechza/ during Business Hours.
We usually post status alerts with regard to e-mail and website hosting and internet connectivity on these platforms.
If your e-mail, internet, or website isn't working, be sure to check these platforms to see if we've reported any issues.
Website
Customers can submit the contact form on our website at https://www.delitech.co.za.
Disclosure on Logging, Recording, and Archiving
Please note that we log, record, and archive all correspondence and interactions, including but not limited to e-mails, SMSs, WhatsApps, social media posts, tickets, telephone calls and video footage for record keeping purposes.
Complaints Procedure
If you have any complaints, please take the matter up with the staff member concerned. If they are unable to assist or the problem isn't resolved to your satisfaction, please e-mail complaints@delitech.co.za. We will make every reasonable effort to address your complaint. If, for any reason, we are unable to resolve your complaint, you can refer the complaint to the Consumer Goods and Services Ombud.
We kindly request that you do not to report to any consumer forum or website (including social media) or in the media without giving us a fair opportunity to respond. In doing so, you waive your right to privacy and agree that we may disclose any relevant information and any form of correspondence, including but not limited to written, photographic, audio, and video recordings on the same platform. We reserve the right to issue a statement on our website and social media pages. We reserve the right to take legal action against you for publicly stating falsehoods, and/or for slander and/or defamation.
